All shipments are sent via UPS or USPS. Delivery charges are calculated automatically at the time of your order. Free Shipping on all qualifying orders over $200 except shipments to Alaska and Hawaii and all international shipments. Your order will be ready to ship within 1-2 business days after placing your order. You will be able to specify UPS Ground, 3-Day Select, 2-Day Air or Next Day or Next Day Air Saver or USPS First Class, USPS Priority Mail, USPS Express Mail or USPS Air Mail shipping on your order. No weekend or holiday delivery is available.
Your satisfaction with Micro-Trains® products is guaranteed. Please see our policies below regarding damaged items, defective items and refunds.
If a package has been damaged in shipping and it‘s obvious when the package arrives at your door, do not sign for it or accept its delivery. If you discover an item has been damaged after you have accepted the package you must notify us at 800-422-5526 within 48 hours of receipt. Micro-Trains will replace your damaged item or refund your money if the product is no longer available (see Refunds for more information). Please save all the packaging material and damaged goods as the carrier may wish to inspect it before processing the claim.
Flawed or Defective Merchandise
If you receive flawed or defective merchandise, you must contact our customer service team at 800-422-5526 within 30 days of the order date. Once we’ve learned the nature of the problem or defect, we will either send a replacement part, send a complete replacement or provide you with a refund of the item purchased. We may or may not require that the item to be sent back. If we do require it to be returned, the shipping will be at Micro-Trains expense.
If no replacement is available for a damaged, flawed or defective product and it was the only item on the order, a full refund of the item and the shipping cost will be provided. If there were other non-damaged items on the order, then only a refund of the item will be given. If we request the item be returned to the factory, the return shipping costs will be at Micro-Trains expense.
If the product is not damaged, flawed or defective, but you are simply not satisfied with it, you may return it to us if you contact us within 30 days of the order date and have received a Return Approval from our customer service team. You will receive a full refund of the item purchased, however, the shipping cost will not be refunded and the return shipping is at the purchaser’s expense. Please be aware that the refund will not be processed until we receive the returned item and that we are not responsible for any returned packages lost in shipping. Until we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
If you have received a Return Approval from our customer service team, please take the following steps to return the product:
1. Place the unused product in its original packaging inside a new box with all accompanying materials including instructions, etc. Items returned in any other condition will not be accepted for return. Returns sent COD will not be accepted.
2. Include a note (preferably on the packing slip), with ‘RETURN’ written on it.
3. Ship the unused product and note to the following address:
Micro-Trains Line Co.
Attn: Returns Dept.
351 Rogue River Pkwy.
PO Box 1200
Talent, OR 97540
We are not responsible for any returned packages lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPSor by US Mail with insurance and delivery confirmation for tracking purposes.
Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance is a transaction between the individual and FedEx, UPS or UPS, and is not affiliated with Micro-Trains®.
If you suspect a package has been lost, please call us at 800-422-5526 with the order or invoice number and a list of the missing items. We will check the tracking for the package. If lost, we will refund or replace the missing merchandise.
If you have any questions or concerns at all, please call us toll free 800-422-5526, 7am - 3pm PST Monday through Friday or email us at email@example.com.